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Make sure you’re capturing a fresh photo or video in the app (gallery uploads aren’t allowed). Use good lighting, keep the habit clearly visible, and avoid unrelated backgrounds. If AI rejects the proof, retake with a clearer shot. Still stuck? Email us with the habit name and about when you tried.

Open Settings in the app and choose delete account. You’ll need to type DELETE to confirm. Your profile becomes “Deleted user,” private data is removed, and shared posts are anonymized. There is a 30-day recovery window before permanent removal is intended. You can also request help at hello@getdoen.app. See the Privacy Policy for details.

Streaks count days with verified proof for a habit. Freeze and vacation days let you miss a day without resetting progress, so one busy day doesn’t erase a long run.

Check that Doen has notification permission in your device settings, and that reminders are enabled for the habit. Battery savers can also delay or block pushes.